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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping FAQs

It will take 3 to 5 days. The shipping company will share the tracking link with you via email. You can track your delivery with your order in the tracking link.

  • Visit https://www.prakriti-world.com.
  • At the top upper corner of the home page, find the Login/Register link. Tap on it.
  • It will redirect you to the Register/Sign up page.
  • Fill in the details and submit.

Yes, you can. Visit https://www.prakriti-world.com/refund_returns/ and visit your order page to change or update the delivery address. You must email us at support@prakriti-world.com, mentioning your order number and the issue for reference.

Use the SHIPPING/TRACKING <LINK> sent in your email.

Yes, only if you want it by checking the “save my credit card” box while checking out. Have a look at our privacy policy. It is for your ease. You are not required to enter your credit card details every time you place an order. We will not divulge any customer information to any third party. If you do not check the box, the system will not save it on our records.

Yes, depending on the delivery location/country/state.

Yes. Unless we categorize your location as undeliverable.

Depending on the number of orders and procurement type/location. 

 

If you need to swap an item

Returns and Exchanges

We accept returns within seven (7) days from the delivery. There are exceptions because some items are non-returnable. Check the product page before you place the order. Check the link to our return policy. Please check https://www.prakriti-world.com/refund_returns/

No worries. Send us a snap of the wrong product. We will ship the correct product. The standard delivery time applies as per your location. Visit https://www.prakriti-world.com/refund_returns/ and visit your order page to mark the order as “wrong item delivered.” 

You must email us at support@prakriti-world.com, mentioning your order number and the issue for reference.

No worries, send us a snap of the damaged product on support@prakriti-world.com.

Visit https://www.prakriti-world.com/refund_returns/ and visit your order page to mark the order “the damaged item delivered.”

You must email us at support@prakriti-world.com, mentioning your order number and the issue for reference.

Please visit the return/refund policy page https://www.prakriti-world.com/refund_returns/. For any query, our customer help email id: support@prakriti-world.com, mentioning your order number and the issue for reference.

If the courier company has not assigned a tracking ID and shared it with you, then request a stop delivery at the courier company website. If they have already generated the tracking ID and shared it with you by email, you can change the shipping address by logging on to your account and going to the order history on the Prakriti-world website. Visit https://www.prakriti-world.com/refund_returns/ and visit your order page to update the correct address.

You must email us at support@prakriti-world.com, mentioning your order number and the issue for reference.

Yes, you can. Visit https://www.prakriti-world.com/refund_returns/ and visit your order page to change or cancel. Visit your order page to update the correct address.

You must email us at support@prakriti-world.com, mentioning your order number and the issue for reference.

We regret that this facility is unavailable.

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